关于酒店专用词

　　一，酒店各部门名称，职位

酒店 hotel, inn, motel, express,

总经理 general manager, GM

驻店经理 resident manager, EAM， executive assistant manager 部门总监department director

政府事务经理 government affairs manager

总经理助理

值班经理部门经理department manager

副经理assistant manager

主管supvisor

房务总监 room division director

（1）前厅部 front office

接待员 receptionist

文员clerk,综合科员秘书secretary

大堂副理 assistant manager

接待处 reception desk

商务中心 business center

总机话务员operater

问讯处 information desk

收银处 cashier desk

礼宾部 concierge

金钥匙组织 UICH,union international concierge hotel

机场代表 hotel representative

行李员 bell boy, luggage boy, porter

门童 door boy,door man

租车中心car rental center

豪华轿车limousine

班车 shuttle bus

礼品小卖部 souvenir center, gift shop，koisk

购物中心shopping center

店员 shop assistant

电话间Telephone booth, koisk

电梯elevater

(2)客房部，管家部 housekeeping

客房部经理，行政管家 executive house keeper

楼层清洁员floor attendant, house keeper

行政楼层executive floor

无烟楼层non smoking floor

洗衣房 laundry room

1

布草房 linen room

餐具间，工作间Pantry room

公卫、保洁部 Public Area, PA

康乐中心 health club,health center

美发中心 barber shop,beauty salon

剪头发 hair cut

修发边 trim

洗手间 washing room, restroom, et, wc.

（

3）安保部 security department

安管员，保安，security guard

消防中心 fire controlling center

火警Fire alarm

(1)餐厅restaurant

(2)厨房kitchen

(3)酒吧bar

(4)咖啡厅 cafeteria

(5)管事部 stewarding department

(6)面包房 bakery room

餐具间，操作间Pantry room

送餐服务room service

宴会厅 ballroom

多功能厅 function room

包间private room

酒窖wine cellar

扒房 grilled room

厨师 cook

厨师长chef

行政总厨 executive chef

中餐厅 Chinese food restaurant

男服务员 waiter

女服务员 waitress

礼仪，领位员 hostess

西餐厅 western food restaurant

日餐厅 Japanese restaurant

韩式餐厅 Korean food restaurant

啤酒花园 beer garden

库管员

store keeper

酒吧 bar

大堂吧 lobby bar

调酒员 bartender

乐队 band

2

(1）客房销售room sales

(2）宴会销售部 Catering sales department

（3）预订部 reservation department

（4）公关部 public relations department， PR

销售代表 sales executive

团队协调员 group coordinator

销售副经理 assistant sales manager

销售经理 sales manager

高级销售经理

销售总监市场总监美工 artist

翻译 translator, interpreter

同声传译 simultaneous translation

人事培训部 personnel & training department

培训师trainer

培训经理 training manager

实习生trainee

工会Trade union

员工食堂Staff canteen

医务室Clinic room

医生doctor

护士 nurse

急救包 the first aid box

创可贴Bandet

财务总监financial controller

电脑部IT department

成本控制 cost control

出纳 cashier

信贷部 credit department

夜审 night auditer

采购部purchasing department

收货部receiving department

工程总监 chief engineer

助理工程师 assistant engineer

工程师 engineer

音响师 disk joker, DJ

音响Hi Fi set

木工 carpenter

3

瓦工 bricklayer

电工 electrician

二，各部门专用名词

客人 guest

VIP 贵宾

Welcome in Red carpet贵宾欢迎仪式

Check in CI 入住登记

Check out CO 结账离店

Walk in guest没有预订的.入住客人

No show guest预定未到的客人

护照 passport

身份证 identity card, ID

信用卡结账 pay by credit card

支票结账 pay by cheque, check

现金支付 pay in cash

账单bill,check

签单sign the bill

挂账 city ledger

逃帐，跑帐 bill evasion

押金 deposit

折扣 discount ,rebate

外币foreign currency

服务费Service charge,Surcharge,

小费tip

Small change 零钱

美元 dollar

港元 HONG KONG dollar

发票 invoice, receipt

服务费 service charge, surcharge

早餐券 breakfast coupon

礼券 voucher

加床 extra bed

间夜 room night

保险箱 safe box

万*钥匙Master key

房卡 room card

房间号码Room number

房间钥匙 room key

不吸烟区域No smoking area

签字（名词）signature

签字（动词）sign

失物招领lost & found

4

行李baggage, luggage

行李箱suitcase

单人间(单标间，大床房)single room，king size,queen size 双人间（双标间）twin room，double room

套房suite

跃层,复式duplex

公寓Apartment

写字间office

清洁房,干净房Clean room

脏房间Dirty room

可卖房available rooms

空房Vacant room

三O房,大修房 out of order room

请勿打扰do not disturb,DND

清洁剂detergent

刷子brush

拖把 mop

双锁double lock

床Bed

床垫mattress

床单Sheet

枕头Pillow

被子Quilt

毯子blanket

沙发Sofa

镜子Mirror

台灯table lamp

地灯 standing lamp

夜灯 night lamp

烟灰缸ashtray

火柴match

茶包tea bag

电视频道TV channel

酒店指南Hotel direction

空调 air conditioner

客房备品Amenity

篮子basket

香皂Soap

香波Shampoo

梳子Comb

牙刷Tooth brush

牙膏Toothpate

剃须刀Shaver